Privacy Policy

Last Updated: September 26, 2026

At citizenfootwear.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document details the types of information that are collected and recorded by our platform and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Log Files and Website Hosting

Our hosting and technology providers may process basic connection and diagnostic data such as IP address, browser type, device information, access time, and requested pages to operate and secure the site. Their handling of this information is governed by their own privacy notices and our applicable agreements.

2. Cookies and Web Beacons

Like any other website, citizenfootwear.com uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

These third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on citizenfootwear.com, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that citizenfootwear.com has no access to or control over these cookies that are used by third-party advertisers.

5. Information We Collect Manually

When you create an account, place an order, request support, or track a shipment, we may collect and use information needed to provide those services, including:

• Your name, email address, phone number, password credential, and saved preferences.
• Delivery address, order items, selected sizes, payment method, order and refund references, and shipment tracking details.
• Messages and carrier support references that you submit to us.
• Payment card details are entered into the payment provider's checkout. We receive payment status and transaction references; we do not store card numbers or CVV in this website's database.

6. How We Use Your Information

We use the collected information to optimize operations in the following ways:

• To operate accounts, checkout, order fulfilment, delivery, customer service, returns, and refunds.
• To share necessary recipient and shipment details with payment, hosting, storage, and delivery providers that help fulfil your order.
• To monitor, analyze, and optimize website performance metrics.
• To protect the website, prevent fraud, maintain order records, and meet legal obligations.
• To respond to questions, complaints, return requests, and cancellation requests.

7. Third-Party Privacy Policies

Our Privacy Policy does not apply to external websites or advertisers. We advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

8. Data Protection Rights (GDPR / CCPA)

We ensure all users are fully aware of their data protection rights. Every visitor is entitled to the following:

• The right to access: You have the right to request copies of the personal data we retain.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

9. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at our corporate address: