Shipping & Cancellation Policy

Last updated: 26 September 2026

This policy applies to orders placed on CitizenFootwear.com. Checkout currently accepts delivery addresses in India. Orders are dispatched using the delivery service shown for the order.

Shipping charges and delivery

• Before you confirm an order, checkout displays the delivery charge quoted for your PIN code, along with GST, packaging charges, platform fee, and the total payable.
• We arrange dispatch after order and payment validation (or COD confirmation). Estimated delivery dates are estimates from the carrier and may change because of serviceability, weather, holidays, or operational delays.
• After shipment booking, we show the carrier tracking ID and link in your order details. Carrier scans appear on our tracking page as the delivery service sends updates.
• Please enter a complete address, PIN code, and working phone number. If a delivery attempt fails, use the carrier's tracking page or support channel to arrange the next step.

Cancel before dispatch

For an eligible order that has not been handed to a carrier, sign in and contact us as soon as possible with your order ID. COD orders in Processing may be cancelled from your account where the cancellation option is available. We will confirm whether the order was stopped before dispatch.

Cancel after carrier handover

Once the parcel has been booked or handed to the carrier, first contact the delivery service using the tracking link and ask whether delivery can be stopped or returned. Then sign in, open the order tracking page, and submit the carrier cancellation request with any carrier reference. The request is recorded in our admin panel for staff review; it does not automatically contact the carrier or cancel the shipment. Our team must separately submit or confirm cancellation with the carrier. Until we confirm, the order remains active. If the carrier cannot stop the parcel, refuse delivery only after following the carrier's instructions and contact us.

Refund for a cancelled prepaid order

If we confirm cancellation of a prepaid order, we initiate the eligible refund to the original payment method. Processing time after initiation depends on the payment provider and bank. COD orders that have not been paid do not have a payment amount to refund. Any consumer rights under applicable law continue to apply.

Contact

For help, include your order ID and contact havtradingcompany@gmail.com or call +91 8981232329. Citizen Footwear is the customer-facing store brand; orders are sold and operated by HAV Trading Company. The registered seller address is 9, Grant Lane, Bowbazar, Kolkata - 700012, West Bengal, India.