Returns & Refunds

Last updated: 3 October 2026

Manufacturing defects

If you receive footwear with a manufacturing defect, report it within 7 days of delivery. Contact our support team with your order or tracking ID and clear photos or a short video showing the issue. After review, we will arrange a replacement or refund as appropriate.

Change-of-mind returns

We do not accept returns for a change of mind or a size-selection preference. Please check the product specifications and size guide before ordering. This policy does not limit any rights that cannot legally be excluded under applicable consumer law.

How to submit a return request

Sign in, open your order history, and select Request a return for a defect on an eligible delivered order. Submit the request within 7 days of delivery, describe the defect, and email clear photos or a short video to havtradingcompany@gmail.com with your order ID. You can also call +91 8981232329. Wait for our instructions before sending an item anywhere. Submitting a request does not itself approve a return or refund.

Refunds

Approved refunds are returned to the original payment method where possible. For COD orders, our support team will explain the refund process. Bank or payment-provider posting times may vary. Never share a card PIN, CVV, password, or one-time password with anyone.