Citizen: Choice of Millions

Terms and Conditions

Last Updated: September 26, 2026

Welcome to citizenfootwear.com (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of our website. By accessing or browsing this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. Website, accounts, and orders

CitizenFootwear.com provides product browsing, customer accounts, shopping cart, checkout, payment, order tracking, and support features. Product availability, prices, shipping charges, taxes, and fees are shown during checkout. An order is subject to stock and payment validation and our order confirmation.

2. Payments and delivery

Online card and other electronic payments are processed by the payment provider shown at checkout. Cash on delivery is available only where shown. Delivery estimates and tracking are supplied by the carrier and may change. See our Shipping & Cancellation Policy and Returns & Refunds Policy.

3. Product information

We take care to keep product names, descriptions, size availability, stock, images, and prices current. Display colours may vary between screens. If a product is materially different from its listing or arrives defective or damaged, contact us under the Returns & Refunds Policy and applicable consumer law.

4. Intellectual Property Rights

Unless otherwise stated, Citizen Footwear and its parent corporation own the intellectual property rights for all material, text, images, logos, designs, and graphics displayed on citizenfootwear.com. All rights are reserved.

You must not duplicate, copy, scrape, sell, or redistribute any product images or digital assets from this Website for commercial purposes without prior written clearance.

5. Cancellations, returns, and refunds

Order cancellation requests, returns, exchanges, and refunds are handled under the policies linked above. Nothing in these Terms excludes or limits a consumer right that cannot lawfully be excluded.

6. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of West Bengal, India. All operations fall under the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

7. Changes to These Terms

We may update these Terms when our services or legal requirements change. The current version and its effective date will be published on this page.

8. Contact Information

If you have any questions about these terms, please contact us at our physical location: